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Returns - FAQ


extract of Standard Terms and Conditions of Sale


8A.        RETURN OF GOODS

8A.1      No Goods may be returned by the Purchaser to the Company without prior written
             authorisation from the Company. This authorisation will only be given where the  
             Goods are incorrectly delivered by the Company to the Purchaser or where the
             Goods are incomplete or defective (other than as a consequence of the acts of the
             Purchaser or its agents).
8A.2      In order to obtain authorisation under clause 8A.1, the Purchaser must contact the
             Company. The Goods returned must be accompanied by all appropriate
             documentation, all applicable packaging and all contents of the Goods as originally
             supplied by the Company to the Purchaser.
8A.3      The Purchaser must dispatch all incorrectly delivered, incomplete or defective Goods
             for return to the Company;
             (a)      in the case of incorrectly delivered Goods, within 10 days of delivery of the
                       Product to the Purchaser; or
             (b)      in the case of defective Goods, within 10 days of the Purchaser becoming
                       aware of the defect.
8A.4                Subject to the Purchaser strictly complying with the provisions of this clause,   
                       the Company will:
             (a)      provide a full refund to the Purchaser for incorrectly delivered Goods; and
             (b)      provide the Purchaser with a credit in respect of defective Product.
             (c)      arrange for the collection and uplifting of defective goods
8A.5      All Goods returned by the Purchaser must be received by the Company at the
             address noted in this Agreement unless otherwise notified to the Purchaser by the
             Company.
8A.6      No Goods will be accepted for return by the Company unless agreed in writing by the
             Company prior to such return and then only upon conditions acceptable to the
             Company and at the Purchaser’s entire risk as to loss or damage. Where the
             Company agrees to accept Goods for return, the Company’s then current restocking
             charge, as varied from time to time, will be charged to the Purchaser and shall be
             immediately payable.
8A.7      Notwithstanding sub-clauses 8A.1 to 8A.6, the Company may, at its sole discretion,
             elect in writing to accept returned Goods. The Goods returned must be:
             (a)      accompanied by all appropriate documentation, all applicable packaging and 
                       all contents of the Goods as originally supplied by the Company to the  
                       Purchaser;
              (b)     returned by pre-paid freight within thirty (30) days of Delivery; and
              (c)     in the original, resalable condition.
The Company reserves the right to charge the Customer 10% of the value of the Product 
for the Company’s re-stocking fee. This restocking fee is a genuine pre-estimate of the 
Company’s loss and expenses from accepting the returned Goods.

 

 

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